Refund & Payment Policy

Welcome to USEMB This Refund & Payment Policy explains how we handle payments, service delivery, and refunds.

1. Service Overview

USEMB provides digital services and customer support services related to embroidery and website-related work. We focus on delivering high-quality services based on client requirements.

2. No Advance Payment Policy

We do not take any advance payment before starting work.

- We first complete the requested work or service

- The client reviews and confirms satisfaction with the work

- Only after approval, we request payment

Our goal is to ensure client satisfaction before receiving payment.

3. Payment Method

All payments are collected through secure payment links.

How it works:

1. We complete the service/work as requested

2. We send a secure payment link to the client

3. The client opens the link and completes the payment online

4. Payment is processed securely through trusted payment providers

5. Payment confirmation is received automatically

Clients can easily complete payment using the provided payment link without any manual transfer process.

4. Refund Policy

Since payment is collected only after service delivery, refunds are limited and handled under specific conditions:

Eligible Refund Cases:

- Service is not delivered due to our inability

- Technical issue from our side prevents completion of the work

- Mutual agreement to cancel the project before completion

Non-Refundable Cases:

- Once the service has been delivered and approved by the client

- If the work has been completed according to agreed requirements

- If the client changes requirements after work has started or completed

- For any completed or partially completed digital service

5. Order Cancellation

Clients may request cancellation at any stage:

- If work has not started, full cancellation is allowed

- If work is in progress, cancellation will depend on the completed portion

- Partial settlement may apply based on project progress

6. Service Commitment

We are committed to providing reliable and high-quality services and ensuring full client satisfaction before requesting payment.

7. Policy Updates

We may update this Refund & Payment Policy at any time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions regarding this Refund & Payment Policy, you can contact us:

Website: https://usemb.net

Email: info@usemb.net

Last Updated: May 1, 2026